Refund Policy

Last updated: August 1, 2026

This policy covers subscriptions (Starter, Pro) and one-time credit packs purchased on autoreels.in, billed through Stripe.

All sales are final

We don't offer refunds on subscription charges or credit pack purchases. Each reel you generate has a real, immediate cost — AI voice, image, and script generation all happen the moment you hit generate — so once a credit has been spent, or a subscription period has started, we can't reverse that charge.

Failed generations are automatically refunded

If a reel fails to generate because of a technical error on our end, the credit it would have used is automatically returned to your account — no need to contact us. You'll see this reflected in your credit balance right away.

Canceling a subscription

You can cancel your subscription at any time from your billing settings. Cancellation stops future renewal charges, but we don't prorate or refund the current billing period — you keep access and any remaining credits until the period you've already paid for ends.

Unused credits

Credit packs don't expire, and subscription credits don't roll over between billing periods — but in either case, unused credits aren't refundable for cash.

Billing problems

Duplicate charges, a payment that didn't apply the right plan, or anything that looks like an error on our side — email us before opening a chargeback and we'll sort it out directly.

Contact

Billing questions: ceo@autoreels.in.